Why Trust Zeraxis?
At Zeraxis we want you to prosper, - to be fortunate and successful–by putting your trust in us. We define trust as confidence, the absence of suspicion, confirmed by track record and ability to deliver. Successful trust-building hinges on three components of communication: intention, preparation, and procedure.
Intention
Building trust is vastly different from trying to establish who is right. The differences are obvious in how the parties communicate. The two keys to trust-building communication are committing to find win/win strategies and arriving at defined, accountable outcomes.
Preparation
We list the important misunderstandings or frustrations from your perspective and propose possible ways to achieve successful outcomes. Next, we look at what you have been trying to accomplish. Have you felt frustrated, excluded or not in control of your situation?
Procedure
The manner in which any communication begins is important. Successful conversations usually start with tact, a positive intent and even a sincere and disarming admission that you may have been part of the problem.
In Summary
We try to establish the three communication components using the Zeraxis Assessment Procedure (ZAP). Our ZAP is designed to address the communication issues in a clear and consistent manner.
By clearly articulating the concerns of our customers at an early stage, and outlining how we will use our skills to resolve them, builds confidence. The structure of our contracts “risk and reward” based upon reaching milestones and including retentions should remove suspicion. The testimonials section of the web-site has case studies that confirm our track record and are a confirmation of the trust placed in Zeraxis by our clients.